Politique de Remboursement

Eligible Refunds

Refunds are issued when a cancellation falls within the window described in our Cancellation Policy, or when Sunny Egypt cancels a trip.

Processing Time

Every booking is currently reserve now, pay later — no payment is taken online, so an eligible cancellation simply cancels your reservation with nothing to refund. If you have already paid your guide or captain in person for a trip that is then cancelled, we’ll arrange the refund directly with you.

Partial Refunds

Some trip types (multi-day trips, Nile cruises) carry a partial-refund window as described in the Cancellation Policy — for example, a 50% refund for cancellations within 7 days of departure.

Non-Refundable Situations

• No-shows at the agreed pickup point or time.
• Cancellations outside the eligible window for that trip type.
• Optional add-ons already redeemed or used (e.g. a hot air balloon flight already taken).

Questions

If a refund hasn’t appeared within the expected window, contact hello@sunnyegypttravels.com with your booking number and we’ll look into it right away.